Bespoke CRM or adapting yours
We build the system from scratch or implement and adapt the one you already use so it fits how you actually sell.
Systems
Your whole customer relationship in one place, designed for how you actually sell.
Your customer data lives scattered across tools that don’t talk to each other.
What it is
What is a bespoke CRM?
A generic CRM is built for “any company”, which is why it ends up used at 20%. A bespoke CRM is designed from your real sales process: how your leads arrive, how they’re qualified and what happens after every sale. It can be a new system or a deep adaptation of the one you already have; the goal is the same: your whole customer relationship in one place, working for you.
Watch it work
A lead comes in. Nobody touches a thing.
This is what a CRM designed for your process does: it qualifies, routes and follows up on its own. Your team steps in when there’s a person on the other side.
Simulation with sample data. The real system is designed on your process and your tools.
How we do it
What we work on
Integrations with your channels
Web, email, forms and channels connected to the CRM: every interaction with your brand gets logged where it should, with no manual work.
Automated sales follow-up
Leads get qualified, routed and followed up on their own. Your team steps in when it adds value, not to copy data from one place to another.
What you get
The full picture of your customer in one panel, a sales process that doesn’t depend on anyone’s memory, and team hours recovered every week.
It helps most if your need is:
FAQs
FAQs about crm & customer data
Bespoke CRM or Salesforce/HubSpot? When does each make sense?
If a standard tool fits your process, we implement and adapt it: no need to reinvent what works. A bespoke CRM makes sense when the way you sell doesn’t fit generic software, or when you’re paying licences for features you don’t use. The initial diagnosis answers exactly this question for your case.
Does it integrate with the tools I already use?
Yes, that’s the rule of the service: no starting from scratch. We connect the system to your website, your email, your forms and the tools your team already knows.
What happens to the data I already have?
It gets migrated and organised as part of the project. In fact, data clean-up is usually one of the first visible wins: you stop having three versions of the same customer.
More answers on our FAQ page.
Is a bespoke CRM right for you?
Tell us your case and we’ll say if this is what you need, or we’ll work it out with you.